Type alias EngagementStatusEventBeta

Type declaration

• engagementStatus: { engagementId: string; endTime?: number; state: "active" | "inactive" | "wrap-up" | "end"; channel?: "voice" | "video" | "messaging" | "email"; source: "video_webVideo" | "video_inAppVideo" | "video_kiosk" | "messaging_webChat" | "messaging_inAppChat" | "messaging_facebook" | "messaging_whatsapp" | "messaging_sms" | ""; isConference?: string; assignedAgentId?: string; assignedAgentName?: string; consumers?: { consumerId?: string; consumerDisplayName?: string; consumerNumber?: string; consumerEmail?: string }[] }

  • engagementId: string

    The engagement's ID

  • Optional endTime?: number

    The data and time when the engagement ended (after wrap up) in timestamp, valid only when state=end

  • state: "active" | "inactive" | "wrap-up" | "end"

    The current status of the engagment

  • Optional channel?: "voice" | "video" | "messaging" | "email"

    The channel which the engagement is currently in. The engagment channel might change if the engagement is upgraded.

  • source: "video_webVideo" | "video_inAppVideo" | "video_kiosk" | "messaging_webChat" | "messaging_inAppChat" | "messaging_facebook" | "messaging_whatsapp" | "messaging_sms" | ""

  • Optional isConference?: string

    if the call is a conference call or not

  • Optional assignedAgentId?: string

    The ID of the agent who is assigned with the engagement

  • Optional assignedAgentName?: string

  • Optional consumers?: { consumerId?: string; consumerDisplayName?: string; consumerNumber?: string; consumerEmail?: string }[]

    information about consumers

• timestamp: number